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Harnessing the Power of Mobile

February 9, 2016
by Heather Landi
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The big question for physicians and health IT leaders is how do you leverage mobile technology and deploy a mobile solution in a way that impacts clinical outcomes and contributes value to healthcare delivery?
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It’s widely acknowledged that healthcare, as every other industry, is becoming more mobile and that mobile solutions, whether apps, wearable devices or services like remote patient monitoring, hold a lot of promise as digital tools healthcare leaders can use to lower healthcare costs and improve quality of care, which is becoming increasingly important in the ongoing shift from fee-for-service to value-based healthcare delivery.

Mobile health (mHealth) and connected health solutions are projected to grow by leaps and bounds in the next five years, with the mHealth solutions market forecasted to rise by 30 percent to hit $59 billion by 2020, according to MarketsandMarkets, a market intelligence and research firm that covers healthcare IT. There are a number of trends and developments driving this growth, such as the increasing utilization of mHealth apps and connected health devices to help manage chronic diseases, a rising focus on patient-centric care, and the need for more affordable treatment options as healthcare costs continue to rise.

Mobile technology in and of itself is simply a tool, and the big question for physicians and health IT leaders at hospitals and health systems is how do you leverage mobile technology and deploy a mobile solution in a way that impacts clinical outcomes and contributes value to healthcare delivery?

Marcia McKingley, a consultant with the Chicago-based consulting firm The Chartis Group, believes the biggest challenge for healthcare leaders in leveraging mHealth solutions is actually more cultural than technical.

“I think the number-one challenge is just changing the mentality of how medicine is practiced today,” McKingley says. “A few years ago, the physician or care team was okay with the patient writing down information, such as checking their blood sugar level at home and then writing it down on a piece of paper, and then bringing that piece of paper with them the next time they see a doctor,” she says. “Today, healthcare providers need to think about the business differently and invest in the technologies that will give them the capabilities to capture, analyze and present the data and information so it can be used in a more meaningful way and in a more meaningful setting.”

“Another barrier is integration,” she says. “With all the new processes and data that do not fit the traditional IT solutions, the complexity of trying to make your current legacy systems meet the needs of future technology advances is going to be a struggle. That’s a big barrier and it needs to be overcome.”

She continues, “Healthcare organizations need to devise strategies, first by assessing their current state—their current integration and infrastructure—and then identify where the gaps are within their infrastructure and complete those initiatives needed to get them to where they need to be. And it’s also important to have the support of the leadership to back the costs that are associated with developing an infrastructure to move forward.”

Marcia McKingley

There are a number of hospitals and health systems, including the University of Pittsburgh Medical Center (UPMC), Duke Medicine and Partners Healthcare, currently piloting innovative projects using mHealth solutions, such as remote patient monitoring, and they have tackled these very issues and continue to push forward to use mobile solutions in breakthrough ways.

Ravi Ramani, M.D., director of the Integrated Heart Failure Program at UPMC, has led a remote patient monitoring program for congestive heart failure (CHF) patients there for a number of years. Patients enrolled in the program are given home monitoring equipment to transmit data on blood pressure, heart rate and weight to UPMC care managers, who monitor it on a daily basis, and then send the data and alerts to the treating physicians. The overall goal is to allow physicians to intervene when necessary and prevent hospitalizations.

As a result of the program, Dr. Ramani and his colleagues have seen 30-day readmissions rates for CHF patients in the program drop to 12 percent, compared to an average readmission rate of 21 percent for CHF patients at UPMC not enrolled in the remote monitoring program, and the national readmission rate average of 25 percent for CHF patients.

“The program enables better patient care, and but it also helps reduce overall costs of care and helps us to manage a larger group of patients with fewer staff more efficiently,” he says.

On the healthcare delivery side, Ramani attests that the program required a significant culture change for physicians.

“As a physician, I’m used to seeing patients every three to six months and they come to my office, I deal with the acute problem then and there and then move on. Instead of that, I’m getting these vast realms of data, and if you think about every patient, that means I’m getting a thousand blood pressure readings every day. And most doctors are already very busy as it is and now it’s adding a whole new layer to this,”  Ramani says.

After a major assessment of the program, which involved gathering input from all stakeholders, Ramani and other healthcare leaders involved in the program made a number of changes and improvements. The program now has a more patient-centric focus and is more efficient for clinicians’ workflow, he says.