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Patient Engagement

Study: 8 in 10 Consumers Prefer Mobile Communication to Office Visit

November 29, 2016  |  Rajiv Leventhal
Consumers are overwhelmingly gravitating toward digital channels like online portals and mobile apps to connect with their healthcare providers when offered, according to a new study.

New Study Debunks Common Wearables Beliefs

November 22, 2016  |  Rajiv Leventhal
Wearables can be effective tools to engage employees in their health and encourage healthy behavior change, according to study from Jiff.

Quest Diagnostics Launches Patient-Initiated Testing

November 22, 2016  |  Rajiv Leventhal
Quest Diagnostics has launched a new patient-initiated testing service which will aim to empower consumers who live in Colorado and Missouri to manage their health by ordering certain lab tests directly without a physician's order.

Boston Medical Center Launching Telehealth Epilepsy Care Collaborative

November 18, 2016  |  Heather Landi
Boston Medical Center (BMC) has been awarded a three-year, $1.2 million grant from the Health Resources and Services Administration (HRSA) to expand access to care for underserved populations of children and youth with epilepsy and related disorders.

Most Health Systems are Unprepared for Consumerism, Survey Finds

November 7, 2016  |  Heather Landi
The majority of healthcare delivery organization executives see consumerism as a priority, but there is a significant gap between the priority placed on consumerism and organizations’ ability to apply consumer insights to healthcare service design, according to a...

Survey: Most Patients Use Healthcare Review Sites to Choose Docs

November 7, 2016  |  Rajiv Leventhal
More than eight in 10 (84 percent) surveyed patients said they consult a reviews website with some frequency to view or post comments and ratings of healthcare staff, according to a new report from Software Advice.

Bone Deep CX: Leveraging Customer Experience Technologies across Healthcare Organizations

November 4, 2016  |  Will Hinde and Chris Althoff, West Monroe Partners
Improved customer experience drives down care delivery costs, reduces administrative expenses and improves patient and member retention. The key is a bone deep CX vision that leverages customer experience technologies across healthcare organizations.

Mount Sinai Platform Curates Digital Health Apps

November 2, 2016  |  David Raths
Researchers at Mount Sinai Health System have developed RxUniverse, an enterprise-wide tool that curates apps and enables physicians to digitally prescribe evidence-based apps to patients at the point of care.

PCORnet Releases Data on Demographics, Conditions of Interest

November 1, 2016  |  David Raths
In a progress report, the national Patient-Centered Clinical Research Network (PCORnet) said that as early as spring 2017 researchers would be able to partner with PCORnet to query health records and other data from millions of individuals represented in PCORnet’...

CNIOs Go Strategic

October 20, 2016  |  Heather Landi
With new needs around population health and clinical transformation, the top nurse informaticist role—that of CNIO—is becoming more important than ever, launching CNIOs into newer and more executive roles than ever before.

ONC Pilot Projects Focus on Using, Sharing Patient-Generated Health Data

October 19, 2016  |  Heather Landi
Accenture Federal Services (AFS) has announced two pilot demonstrations with the Office of the National Coordinator for Health Information Technology (ONC) to determine how patient-generated health data can be used by care teams and researchers.

In MACRA Final Rule, Health IT’s Role Looms Large

October 18, 2016  |  Rajiv Leventhal
With the release of the MACRA final rule last week, healthcare leaders quickly turned to look at the regulation’s many provisions that directly relate to the use of certified EHR technology and more broadly, health information technology.


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