Skip to content Skip to navigation

KLAS: Deloitte, ACS Emerge as Leading Consultants

March 23, 2010
by root
| Reprints

With more than 90 percent of U.S. hospitals still trying to reach the proposed adoption hurdle for CPOE, many organizations are looking to invest in professional services firms that can help them obtain stimulus funding, according to a new report from Orem, Utah-based KLAS.

The report — entitled, Getting to Stimulus Funding: Which Consultants Can Help — reviews the clinical implementation, clinical transformation, staff augmentation and advisory services capabilities of more than a dozen professional services firms.

When it comes to clinical implementations, KLAS found that Deloitte and ACS have joined CSC as key players, while IBM participates in significantly fewer projects compared with a few years ago. In terms of overall performance when acting as the lead on clinical engagements, ACS, CTG and Deloitte are in a dead heat, scoring a full 10 points above the next closest firm, Accenture. Both IBM and CSC have dropped dramatically in terms of large clinical implementations, and neither has been able to maintain the high customer ratings once enjoyed by the healthcare-focused consultancies Healthlink (acquired by IBM in 2005) and First Consulting Group (acquired by CSC in 2007).

KLAS also examines smaller specialty firms in the report, nothing that firms like maxIT Healthcare and Vitalize have experience working with several vendors and offer teams of skilled consultants to fill supportive roles for providers’ smaller projects. Other services firms, including Coastal, Ingenix, Innovative Healthcare Solutions and Peer Consulting, deliver highly rated implementation services primarily focused on a particular vendor or product.

The report also explores the benefits of clinical transformation engagements, which encompass not just technology but also clinician workflow and process redesign. In addition to the large full-service firms, Dearborn Advisors has the most experience in these expansive engagements.

Firms highlighted in the report include Accenture, ACS, CSC, CTGHS, Dell Perot Systems, Deloitte, IBM, Coastal, Hayes Management, Innovative Healthcare Solutions, Ingenix, maxIT Healthcare, Peer Consulting and Vitalize. To purchase the full report, healthcare providers and vendors can visit www.KLASresearch.com/reports.

Topics

News

Lawmakers to CMS: CMMI Has Overstepped Its Authority

Close to 200 federal lawmakers sent a letter to Andy Slavitt, acting administrator for CMS, asserting that the Center for Medicare and Medicaid Innovation (CMMI) has overstepped its authority by proposing mandatory healthcare payment and service delivery models.

University of California, UnitedHealth Group to Develop ACO

The University of California (UC Health) and UnitedHealth Group are collaborating for a 10-year strategic relationship centered on value-based care and the formation of an accountable care organization (ACO).

ImproveCareNow Network Wins Drucker Prize

The ImproveCareNow Network, which brings together patients, families, clinicians and researchers to improve knowledge and outcomes related to Crohn’s disease and ulcerative colitis, is the winner of the 2016 Drucker Prize.

Survey: Most Hospitals Formalizing a Mobility Strategy

Hospitals and health systems are increasingly formalizing their organization’s mobility strategy, as the number of healthcare organizations with a documented mobility strategy has nearly doubled since 2012, according to a survey by Spok, Inc.

Cigna Adds Behavioral Health Consults to its Telehealth Services

Health services organization Cigna has announced expanded telehealth services for millions of Americans enrolled in Cigna administered medical and behavioral health plans for 2017.

Hawai‘i Pacific Health Becomes Two-Time HIMSS Enterprise Davies Award Winner

For the second time, Hawai‘i Pacific Health, one of the largest healthcare providers in Hawaii, has been named a HIMSS Enterprise Davies Award recipient.

CMS Awards $347M for Hospital Improvement Innovation Networks

The Centers for Medicare & Medicaid Services (CMS) has awarded $347 million to 16 healthcare organizations—of varying forms—to serve as Hospital Improvement Innovation Networks (HIINs) and continue efforts in reducing hospital-acquired conditions and readmissions in the Medicare program.

UNC, Emory Receive $18M in Funding for HIV Health Tech Studies

A research team at the University of North Carolina (UNC) at Chapel Hill, along with colleagues at Emory University, have secured $18 million in funding over the next five years from the National Institutes of Health (NIH) to form the UNC/Emory Center for Innovative Technology, or iTech.

Multiple Myeloma Research Foundation Contributes to Genomic Data Commons

The National Cancer Institute announced Sept 28 that the Multiple Myeloma Research Foundation has become the first nonprofit organization to donate genomic and clinical data to NCI’s Genomic Data Commons.

Uber, Circulation Collaborate on Hospital Pilot Program for Patient Transportation

Boston-based startup Circulation, as Uber’s preferred healthcare platform partner, is launching a digital healthcare transportation platform as a pilot program at several East Coast acute care and children’s hospitals.

HHS Announces New Funding to Advance Common Standards

The U.S. Department of Health and Human Services’ Office of the National Coordinator for Health Information Technology (ONC) announced seven recipients of two funding opportunities with the aim of improving the flow of health information.

Public-Private Health IT Partnership in Vermont Improving Care Coordination

Six months since go-live on a patient notification technology platform in the state of Vermont, more than 400 provider sites across New England have been notified that their patients have been seen at Vermont hospitals.

Survey: Healthcare Reform, IT Burdens Play Key Role in Reduced Physician Morale

Across the U.S., physician morale is down, with leading contributors including regulatory/paperwork burden, dissatisfaction with electronic health records (EHRs), and doubts about the future of healthcare reform.

Study: Patient Identification Errors can Prove Fatal

While most patient identification errors are caught before patients are harmed, some wrong-patient events are fatal and many have the potential to cause harm. Technology, such as bar coding, can help to prevent these errors, according to an ECRI Institute report.

Randy McCleese Wins CHIME Federal Public Policy Award for CIO Leadership

Randy McCleese, vice president of information services and CIO at St. Claire Regional Medical Center in Morehead, Ky., has been recognized as the winner of the College of Healthcare Information Management Executive’s (CHIME) Federal Public Policy Award for CIO Leadership.

Pages