Skip to content Skip to navigation

Case Study: Enabling and Scaling Care Coordination with Digital Technology

Thursday September 8, 2016 | 1:00 p.m. ET, 12:00 p.m. CT

Engaging healthcare consumers by improving responsiveness, coordination and outreach can directly impact referrals, patient satisfaction and adherence – all of which are important to drive bottom line results and improve population health.  

LifeBridge Health implemented a solution that has enabled better patient engagement and more effective communication and coordination of care among community physicians, hospital physicians and system facilities. The results?

  • 15% reduction in no-show appointments through improved care coordination
  • 350% increase in incoming patient transfer volume
  • 100% patient follow-up post discharge rate for high risk populations, which has dramatically improved patient satisfaction scores and reduced readmissions

Join us for a discussion on developing sustainable models to improve population health, physician engagement, and patient care coordination. 

Learning Objectives:

  • Demonstrate how to leverage best practices and lessons learned from the retail industry to inform your care coordination and patient engagement strategy
  • Examine why consumer experience in healthcare needs to expand beyond the patient to include the provider
  • Evaluate how creative staffing models and cloud solutions can enable improved outcomes and patient satisfaction at lower costs 

Dr. Jonathan Ringo
CMIO and VP of Clinical Transformation
LifeBridge Health

Jonathan Ringo, M.D., FACOG is Vice President Clinical Transformation and CMIO  at LifeBridge Health. In this newly created role Dr. Ringo brings population health, case management and ambulatory and physician practice outcomes together to improve coordination across the continuum of care. 

In his role as CMIO he has been working with the Information Services group to ensure that technology is meeting and will meet the needs of patients, physicians, staff and the healthcare system. He leads teams responsible for Cerner EMR optimization, physician communication, clinical decision support and a variety of other initiatives.

Oliver Lignell
Director of Healthcare Business Consulting
Cognizant Technology Solutions

Oliver Lignell is a director in Cognizant’s Healthcare Business Consulting organization and leads the national Provider practice. He has more than 20 years of experience in industry, consulting, and vendor roles. He leverages this expertise gained at leading provider and payer healthcare organizations to drive strategic planning, solution development, and program execution.

Areas of strong domain expertise include Population Health, Care Management, Patient Engagement, Data Integration, Data Warehousing, IT Governance, EHRs, and Ancillary Systems. Prior to joining Cognizant, Oliver was an Enterprise Program Manager at CIGNA, Director of Information Management at Kaiser Permanente, and a Senior Manager with Accenture’s consulting practice.