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McKesson: Diversified IT brings connectivity and innovation

July 24, 2008
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McKesson Technology Solutions, Alpharetta, Ga., lands the #1 spot on this year's Healthcare Informatics Top 100, with HIT revenue of $1.9 billion in FY07.

Pamela Pure, president of McKesson Technology Solutions, says the company is set apart by its experience in automating the clinical process while considering the economic impact of care. “With customers in multiple healthcare sectors, we have a unique perspective,” she says. “We understand the challenges of implementing new technologies and their impact in making the healthcare system safer and more connected. Our goal is to automate each constituent and make it easier to connect and share information to ensure the most appropriate care.”

With a long history in the hospital, payor and pharmacy management sectors, McKesson increased its focus on physician practices over the past year. The 2007 acquisitions of Per-Se Technologies and Practice Partner helped boost McKesson's reach to 20 percent of the U.S. physician market.

McKesson's U.S. hospital footprint is 77 percent of hospitals with 200+ beds -- a user base of 2 million clinicians.

Next on the horizon, the company recently announced a solution for enterprise revenue management, reflecting the need to place financial information closer to the point of service. “The reimbursement requirements have changed significantly,” Pure says. “Today, it's extremely difficult to manage complex co-pays, secondary insurance requirements and charity care. With our new solution, we are moving revenue management up front, before care is delivered.”

“As more of healthcare delivery becomes electronic, technology enables patients to become more involved in the management of their own care,” she adds. “This strategic differentiator is going to become more and more important -- getting information into the hands of physicians, but also sharing that information with the patient and the care team.”

Pure attributes McKesson's success to continued diversification and a commitment to fostering fresh ideas backed by funding from a Fortune 18 company. “We want to provide strong, proactive customer service and quality products while we build and design new products and services,” she says. “We work hard to create an entrepreneurial work environment and to get customer input to drive new ideas. Customer-focused innovation is vital to our continued success.”

Healthcare Informatics 2008 August;25(8):53

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