As health care providers work to improve the health of patients and coordinate care across multiple locations, there is a critical need for more timely communication among the entire patient care team. To address this challenge, PerfectServe today unveiled PerfectServe Synchrony™, a unified communications and collaboration solution that allows clinicians to immediately identify and reach the most appropriate patient care team member so they can address a patient’s urgent needs quickly and provide the highest quality of care. Health care innovator MemorialCare Health System in Southern California will be PerfectServe’s anchor client contributing to the design and development of the new capabilities, and first to launch PerfectServe Synchrony later this year.
PerfectServe Synchrony was developed to bring an end to seemingly endless waits, time-consuming calls and callbacks and second-hand messages with its unified approach to solving clinical communications challenges. The platform utilizes multiple means of communication that best fit clinicians’ needs—from secure texting, email and voice mails to mobile applications for video and photo sharing. PerfectServe Synchrony is a dramatic expansion of PerfectServe’s current health care offerings, which concentrate primarily on physicians and nurses, and will reach the entire care team, including patients, social workers, pharmacists and case managers, among others. The platform’s enhanced capabilities include new mobile applications for physicians, nurses and other members of the patient care team, communication tools for remote consults (including secure video) and the ability to include the patient in communications.
The widespread communication issues facing health care providers were highlighted in a recent survey, conducted online by Harris Poll and commissioned by PerfectServe, of 955 health care professionals including physicians (hospitalists, primary care physicians in large offices, specialists in both hospital and office settings); nurses in hospitals; case managers; and, hospital administrators and office managers. While 98% of those completing the survey (both clinical and administrative) responded that effective communication is critical to improving population health, 69% of clinicians (physicians, nurses and case managers) say patient care is often delayed while waiting for important information about the patient; and more than half (52%) of clinicians responded that they don’t always know the correct clinician to contact in a given situation.
“The health care industry has attacked the communication issue piecemeal – with different technologies for secure messaging, texting, emailing and more. Yet, these tools fail to address the complexity inherent in today’s clinical communication processes,” said Terry Edwards, CEO, PerfectServe, whose wife, Penny, a nurse, inspired him to pursue development of this technology. “PerfectServe Synchrony offers the industry a single communications platform designed to unite all patient care team members and help improve patient care through more rapid diagnosis and treatment.”
PerfectServe is available for physicians and post-acute care providers today. PerfectServe Synchrony for acute care nurses and other care team members is expected to enter pre-release in the third quarter of 2015 with general availability at year-end. For more information, please visit www.perfectserve.com.
HIMSS15 attendees can visit PerfectServe to talk about addressing clinical communication challenges holistically in booth 7439.