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Gartner Gets it! The Lingering Question Is, Do We?

August 13, 2009
by Joe Bormel
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In March, Gartner published an interesting, predicting-the-future piece of research entitled, "

U.S. Healthcare 2019: Implications for Care Delivery Organization Strategy and IT Investment Priorities. " Gartner used scenaric-thinking methodology, which is described in the pub. One of the keys to this methodology was to identify critical uncertainties. In it, the analysts concluded that proximity was one of these uncertainties:

Will most healthcare be local going forward?

The second critical uncertainty was whether incentives will change from the current predominance of activity-based services (aka pay-for-procedures), to a more value-based, coordinated care model. The new HCIT requirements for unified communication and collaboration are both exciting and daunting. There's a nice, cross-industry vision for unified communication and collaboration

here (from Microsoft).

Today's prevalent model is where the patient is physically present with the care provider, and activity-based, which Gartner dubs, "Herky-Jerky Care."

The 2009 study of possible 2019 futures is especially interesting, intriguing when you go back and look at Gartner's 2000 predictions of possible 2010 models.

The 2000 article's prediction for 2010In its 2000 scenarios, the critical uncertainties were nature of payer and data sharing.

The X-axis of a graphic (proprietary) portrayed Single Payer/Government versus Multiple Payers, while on the Y-axis, the extent of data sharing was depicted.

Unfortunately, the proprietary nature of this precludes my presenting it to you graphically in this forum. But if you're a Gartner client, it's probably readily available.

However, to clarify all this for non-Gartner clients, the paper closed with a "Summary and How to Prepare" for future potential scenarios. In 2000 the group's analysts wrote the following sentence:

If the economy fails and there is not money to invest in standards development and the new systems that will be required to implement those standards, we will be in Quadrant C [Irrational, "Brute Force" Rationing] (0.7 probability).

Many providers are experiencing Value-Based, Quality-Oriented purchasing initiatives as "Brute Force Rationing."

Although we don't (currently) have a Single Payer, there has clearly been government leadership (or intervention, if you prefer) in the payment reform we've seen in the recent decades, since commercial payers often follow CMS's lead.

This 2009 Gartner publication is currently

freely available here. Note, the piece was published about a month after ARRA/HITECH, and before the Meaningful Use, Certification, and related healthcare reform dialogues. It makes for good reading and moves the critical uncertainties axes forward in an interesting way from a decade ago, highlighting globalization, both geographic, and the care continuum.

The accuracy and predictive power of Gartner's 2000 predictions about today's scenario really reinforce the value of indepth, cogent and futuristic research.

The question remains. Have we read, do we understand, are we prepared, are we willing, and will we act . . . responsibly? I think that means a substantial focus on care coordination, beyond the four walls of our facilities, no matter which scenario dominates our future. Where do you stand?

The people behind the Gartner work - 2000 [bolded also co-authored the 2009 version]

This [circa 2000] vision [for 2010] was developed cooperatively by the Gartner Healthcare Industry Research and Advisory
Services, Dataquest and Inteco analysts, including Cynthia Burghard, Mike Davis, Matt Duncan,
Jonathan Edwards, Jim Gabler, Joanne Galimi, Suresh Gunasekaran, Tom Handler, M.D., Barry Hieb,
M.D., Jim Klein, Ken Kleinberg, Linda McManama, Patrick Powers, Steve Shaha, Mark Smolenski,
Janice Young and Dave Garets.

The people behind the Gartner work - 2009

Vi Shaffer Jonathan Edwards Wes Rishel Thomas J. Handler, M.D. John-David Lovelock Barry Runyon



One year later, An update:

- First off, sorry, Gartner only made their research (linked above) freely available till the end of the month I posted this. So, the link now allows you to buy the study, not access it for free. Gartners syndicated commercial content is a great value to address business needs.

Analysts Still With Gartner:

Tom Handler, M.D.

Vi Shaffer -

Her most recent article, discussing realities of the MLR as it relates to legislated healthcare reform is both succinct and brilliant, as usual. (It's currently freely available.)

Wes Rishel - start here:

Wes is an extraordinary person, blogger, and thought leader. He has been kind enough to coach me, both on-stage (searchable through Google), and privately, including thanks for this blog post, giving him and Gartner credit for professionally predicting the future, where that's possible. Read The Black Swan and Scenarics for more on that concept.

Wes' Meaningful Use (final rule) insights are available here: (currently freely available)

No Longer with Gartner (from 2000 work):
Dave Garets and Mike Davis

Both went to the Advisory Board after HIMSS Analytics. Press release here:

You can look up the rest of Gartner folks you're interested in here:

The high quality and differing models of these two organizations, Gartner and The Advisory Board Company are noteworthy. Both organizations have contributed significantly to my professional growth as well as created a lot of value for the organizations where I have worked. Each has evolved their skills at translational consultanting, helping individuals and organizations take their syndicated content and research into practice.