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Black Friday

June 27, 2010
by vciotti
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Wow, 2 HIT executives bite the dust on one day last week:


John Glaser is leaving Partners after a long and very successful career at one of the largest and most IT-advanced facilities in the country. John is easily the most famous and respected CIO in the industry, and played a major role as an advisor to ONCHIT for the past 6-months, helping his fellow-Partners alumnus, Dr. Blumenthal, craft the ARRA stimulus funding details like certification and meaningful use. His numerous articles in Healthcare Informatics have always been interesting and educational, so we wish him the best at his new job: CEO at Siemens! Talk about out of the frying pan and into the fire, Glaser is entering the vendor world for the first time, which should be challenging. Hiring John is a coup for Siemens, who acquires the most famous name and face in the business, and one of the true visionaries of our industry. Will be fascinating to see how he changes the Siemens IT world vision, or vice-versa? Bottom-line focus, 90-day earnings per share mania, and unforgiving annual sales quotas will all be new adventures for John, but probably minor compared to the Herculean task of building his own EMR at Partners! Wonder if Janet Dillione, who might be bored at such a small vendor as Nuance, is checking out the Boston real estate market?


Jim Burgess - is leaving Healthland where he has been CEO since 2007. Jim led the sea changes at Healthland, formerly Dairyland, which was acquired by the VC-firm Francisco Partners a few years back. He led the difficult (but overdue) name change, and engineered two key acquisitions: APS, a shared system based in Texas with over a hundred small hospital clients, and AHN (American Health Network) out of Omaha, whose Clarus product is Healthland's go-forward EMR product. The small hospital market is a tough one: competitors like CPSI and HMS book less revenue in an entire

year than Epic makes on one of Judy's mega-deals, so keeping investors and clients happy while making a tough quota is challenging to say the least... No name on a replacement yet, but please don't call me: I'm too old and close to Social Security to want a hard job like Jim had! We wish him the best, and hope Healthland comes up with a good leader in these challenging times...



Siemens brought JG in for one primary reason. To stop the mass exodus of large clients to EPIC and others. No doubt he will spend 24x7 on airplanes visiting each and trying to convince them that Sorian is just around the (next) corner...please wait.

I wish him luck, but as one who did that trick in a small IT firm years ago, it ain't alot of fun. Good luck John.


Nice post, again!

The Siemens move may be even more astute than you let on. Some readers will remember that Partners started working with Siemens on much needed web services. John covered this topic in a book he wrote a decade ago (The Strategic Application of Information in Health Care Organizations.) Partners was demonstrating a Pre-Admission Medication List application at regional and national meetings soon after John described the power of a Web services approach in an academic book. Some would argue that such underlying services go further toward semantic interoperability than our current document exchange mandate. Siemens may just be the platform John needs to advance his global approach to HCIT.

I've had the pleasure through my CMO role at QuadraMed to share ideas with some of the brightest informatics talent in our industry. From Siemens, for example Charlene Underwood comes to mind, through my work with EHRA and related standards-based, quality improvement. This experience leads me to think that your assessment of John's potential in his new position is correct, and it will be interesting to see what he can accomplish.

On a personal note, I've recently had the opportunity to see first hand the positive effect of a bright, savvy and energetic new CEO can have on an organization.  They can be just the needed new blood needed to change not only the culture of an organization, but its fortunes as well.

My favorite Glaser quote:

"ROI is not something you buy. It is something that you manage to."

You don’t manage people; you manage things.  You lead people.” 
It’s attributed to Grace Hopper and central everything we've been discussing.