American Well Sues Teladoc Over Patents | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

American Well Sues Teladoc Over Patents

June 10, 2015
by Gabriel Perna
| Reprints
A pair of direct-to-consumer telehealth companies are entangled in a legal mess, with Boston-based American Well suing Dallas-based Teladoc over patent infringement.
According to American Well's 300-page suit, Teladoc is accused of stealing the Boston-based company's 550 patent, "Connecting Consumers with Service Providers." The patent is essentially the technology behind the direct-to-consumer telehealth companies, connecting patients with providers based on the latter's availability through a data repository storing that information. American Well says that Teladoc System, storing this provider capacity information an enterprise data repository, is a rip off its patent.
"Teladoc has infringed American Well's intellectual property," Ido Schoenberg, CEO of American Well, said in a statement. "While a transparent and competitive landscape is an imperative for innovation, Teladoc has unfairly disregarded American Well's ownership rights to advance its business.  We developed and patented these innovations and we owe it to our clients, partners and shareholders to protect them."
American Well supports its claim by saying that Teladoc recently sought a license to obtain their patents. They also note that the Dallas-based company filed a request with the Patent Trials and Appeals Board, attacking four of American Well's patents within the 550 patent. 
In a statement to the press, Teladoc CEO Jason Gorevic said that American Well's claims are false and that its patents are invalid. They say that the patents are way too broad to be patented. 
This is not Teladoc's first run in with legal entanglements. It's been undergoing a legal battle in its home state of Texas, with the Texas Medical Board trying to institute laws that will make it harder to operate. 

Get the latest information on Health IT and attend other valuable sessions at this two-day Summit providing healthcare leaders with educational content, insightful debate and dialogue on the future of healthcare and technology.

Learn More



Advocate Aurora Health, Foxconn Plan Employee Wellness, “Smart City,” and Precision Medicine Collaboration

Wisconsin-based Advocate Aurora Health is partnering with Foxconn Health Technology Business Group, a Taiwanese company, to develop new technology-driven healthcare services and tools.

Healthcare Data Breach Costs Remain Highest at $408 Per Record

The cost of a data breach for healthcare organizations continues to rise, from $380 per record last year to $408 per record this year, as the healthcare industry also continues to incur the highest cost for data breaches compared to any other industry, according to a new study from IBM Security and the Ponemon Institute.

Morris Leaves ONC to Lead VA Office of Electronic Health Record Modernization

Genevieve Morris, who has been detailed to the U.S. Department of Veterans Affairs (VA) from her position as the principal deputy national coordinator for the Department of Health and Human Services, will move over full time to lead the newly establishment VA Office of Electronic Health Record Modernization.

Cedars-Sinai Accelerator Program Presents Fourth Class of Startups

The Cedars-Sinai Accelerator, a program that helps entrepreneurs bring their innovative technology products to market, has brought in nine more health tech startups as part of its fourth class.

DirectTrust Adds Five Board Members

DirectTrust, a nonprofit organization that support health information exchange, announced the appointment of five new executives to its board of directors.

Analysis: Many States Continue to Have Restrictive Telemedicine Policies

State Medicaid programs are evolving to accelerate the adoption of telemedicine models, this evolution is occurring more quickly in some states than others, according to a recent analysis by Manatt Health.