American Well Sues Teladoc Over Patents | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

American Well Sues Teladoc Over Patents

June 10, 2015
by Gabriel Perna
| Reprints
A pair of direct-to-consumer telehealth companies are entangled in a legal mess, with Boston-based American Well suing Dallas-based Teladoc over patent infringement.
According to American Well's 300-page suit, Teladoc is accused of stealing the Boston-based company's 550 patent, "Connecting Consumers with Service Providers." The patent is essentially the technology behind the direct-to-consumer telehealth companies, connecting patients with providers based on the latter's availability through a data repository storing that information. American Well says that Teladoc System, storing this provider capacity information an enterprise data repository, is a rip off its patent.
"Teladoc has infringed American Well's intellectual property," Ido Schoenberg, CEO of American Well, said in a statement. "While a transparent and competitive landscape is an imperative for innovation, Teladoc has unfairly disregarded American Well's ownership rights to advance its business.  We developed and patented these innovations and we owe it to our clients, partners and shareholders to protect them."
American Well supports its claim by saying that Teladoc recently sought a license to obtain their patents. They also note that the Dallas-based company filed a request with the Patent Trials and Appeals Board, attacking four of American Well's patents within the 550 patent. 
In a statement to the press, Teladoc CEO Jason Gorevic said that American Well's claims are false and that its patents are invalid. They say that the patents are way too broad to be patented. 
This is not Teladoc's first run in with legal entanglements. It's been undergoing a legal battle in its home state of Texas, with the Texas Medical Board trying to institute laws that will make it harder to operate. 

Get the latest information on Health IT and attend other valuable sessions at this two-day Summit providing healthcare leaders with educational content, insightful debate and dialogue on the future of healthcare and technology.

Learn More



Boston Children's Accelerates Data-Driven Approach to Clinical Research

In an effort to bring a more data-driven approach to clinical research, Boston Children’s Hospital has joined the TriNetX global health research network.

Paper Records, Films Most Common Type of Healthcare Data Breach, Study Finds

Despite the high level of hospital adoption of electronic health records and federal incentives to do so, paper and films were the most frequent location of breached data in hospitals, according to a recent study.

AHA Appoints Senior Advisor for Cybersecurity and Risk

The American Hospital Association (AHA) has announced that John Riggi has joined the association as senior advisor for cybersecurity and risk.

Report: Healthcare Accounted for 45% of All Ransomware Attacks in 2017

Healthcare fell victim to more ransomware attacks than any other industry in 2017, according to a new report from global cybersecurity insurance company Beazley.

Study: Use of EHRs Does Not Reduce Administrative Costs

A recent study by Duke University and Harvard Business School researchers found that costs for processing a single bill ranged from $20 for a primary care visit to $215 for an inpatient surgical procedure, or up to 25 percent of revenue.

Kibbe to Step Down as CEO of DirectTrust

David Kibbe, M.D., M.B.A., announced he would step down as president and CEO of DirectTrust at the end of the year.