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CVS Health Launches Digital Tools Aimed at Increasing Medication Adherence

November 19, 2015
by Heather Landi
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CVS Health, based in Woonsocket, R.I., has released a suite of new digital tools to assist consumers with managing their health and increasing their medication adherence.

According to research from the CVS Health Research Institute, pharmacy customers enrolled in digital and online programs demonstrated better medication adherence and reduced healthcare costs overall, the company said in a press release.

The new suite of digital health tools include a Scan Paper Script which enables customers to capture a photo of their written prescription through the CVS/caremark mobile app and an insurance card scan, which also enables customers to share new insurance information by taking a photo of their insurance card. Other new digital tools are the MedRemind enables customers to customize reminders to take their prescriptions at the right time and notifications to caregivers when a dose is missed as well as In-Store Pharmacy Messages to alert customers who have the CVS/pharmacy mobile app when a prescription is ready for refill or pickup. Additional, the CVS/pharmacy mobile app is now Apple Watch compatible.

“Our research shows that digital and online tools help make adherence easier and more accessible for our customers across the enterprise, and evidence suggests that better adherence improves patient health outcomes while reducing health care costs,” William Shrank, M.D., senior vice president and chief scientific officer for CVS Health, said in a statement.

"Our digital innovation model is the synthesis of strategic partnership and rapid experimentation, and this new suite of tools – some of the first to emerge from our digital innovation lab – shows how effective our approach can be," Brian Tilzer, senior vice president and chief digital officer for CVS Health, said. "By addressing real problems, including medication adherence, through digital tools that are designed to make tasks easier and more convenient, we're supporting our overall company strategy—to help people live healthier lives."

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