CVS Telehealth Pilot Generates Positive Reviews | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

CVS Telehealth Pilot Generates Positive Reviews

August 24, 2015
by Rajiv Leventhal
| Reprints

New data from the CVS Health Research Institute shows very high levels of patient satisfaction with the quality of care delivered via telehealth at MinuteClinic retail medical clinics.

Satisfaction with quality of care and other factors were measured among patients participating in a pilot program of telehealth care rolled out at MinuteClinic locations in California and Texas in 2014, and the findings were published on-line in the Journal of General Internal Medicine.  

The study evaluated de-identified responses from more than 1,700 patients who participated in the MinuteClinic telehealth pilot. Patients had services at a CVS MinuteClinic location, provided by a remote clinician using telehealth technology. Patients were asked if they had health insurance and a primary care provider and rated their satisfaction with a number of measures associated with their telehealth visit, including quality of care and convenience. Patients were also asked to rank their experience of a telehealth visit as compared to that of a traditional visit, when the patient and a healthcare provider are face-to-face, in the same room.

Overall, 95 percent of patients were highly satisfied with the quality of care they received, the ease with which telehealth technology was integrated into the visit, and the timeliness and convenience of their care. In addition, one-third of patients indicated that they preferred a telehealth visit to a visit with a clinician in the same room, in particular those patients without health insurance, and nearly all found telehealth to be just as good as or better than a traditional visit.

"In the United States today, approximately a quarter of patients do not have a primary care provider or have incomplete access to one," William Shrank, M.D., chief scientific officer, CVS Health, said in a statement. "This lack of access, combined with an increased demand for care resulting from expanded coverage under the Affordable Care Act, and the challenge of finding convenient care for patients balancing work and personal responsibilities, necessitate exploration of alternative, high quality care options such as telehealth in the MinuteClinic setting."

Get the latest information on Health IT and attend other valuable sessions at this two-day Summit providing healthcare leaders with educational content, insightful debate and dialogue on the future of healthcare and technology.

Learn More

Topics

News

NCQA Approved by Government as an ONC-Authorized Testing Lab

The National Committee for Quality Assurance (NCQA) has announced that its eMeasure testing laboratory is now approved by the Office of the National Coordinator for Health Information Technology (ONC).

Survey: Infrastructure, Interoperability Key Barriers to Global HIT Development

A new survey report from Black Book Research on global healthcare IT adoption and records systems connectivity finds nations in various phases of regional electronic health record (EHR) adoption. The survey results also reveal rapidly advancing opportunities for U.S.-based and local technology vendors.

Penn Medicine Opens Up Telehealth Hub

Philadelphia-based Penn Medicine has opened its Center for Connected Care to centralize the health system’s telemedicine activities.

Roche to Pay $1.9B for Flatiron Health

Switzerland-based pharmaceutical company Roche has agreed to pay $1.9 billion to buy New York-based Flatiron Health Inc., which has both an oncology EHR and data analytics platform.

Financial Exec Survey: Interoperability Key Obstacle to Value-Based Payment Models

Momentum continues to grow for value-based care as nearly three-quarters of healthcare executives report their organizations have achieved positive financial results from value-based payment programs, to date, according to a new study from the Healthcare Financial Management Association (HFMA).

Cerner, Children's National to Help UAE Pediatric Center with Health IT

Al Jalila Children's Specialty Hospital, the only pediatric hospital in the United Arab Emirates, has entered into an agreement with Washington, D.C.-based Children's National Health System to form a health IT strategic partnership.