Health IT vendor Allscripts has acknowledged that it is investigating a ransomware incident that has impacted a limited number of its applications.
As first reported yesterday by HIStalk via a message from an end-user of Allscripts, the ransomware attack took down some of the applications that are hosted at the company’s data centers in North Carolina—specifically in Raleigh and in Charlotte. In particular, the Allscripts Professional EHR platform and some of its e-prescribing systems became unavailable to customers in these areas.
In a statement emailed to Healthcare Informatics today, an Allscripts spokesperson noted, “We are investigating a ransomware incident that has impacted a limited number of our applications. We are working diligently to restore these systems, and most importantly, to ensure our clients’ data is protected. Although our investigation is ongoing, there is currently no evidence that any data has been removed from our systems. We regret any inconvenience caused by this temporary outage.”
Nonetheless, some Allscripts end-users haven taken to Twitter over the last 24 hours to express their dissatisfaction:
#ransomware attack on Allscripts has taken down our e-prescribing, EPCS and some other services! Yikes!! At least we don’t use their hosted application I hear many hosted practices couldn’t access their EMR yesterday. Talk about a shutdown!
— Yvette Crabtree (@YCrabtreeMD) January 19, 2018
@Allscripts it would be nice to get an update on the Ransomware attacking. Our business is at a halt with little information from the company.
— Linda Miller (@millie5766) January 19, 2018
We have 5 urgent cares and we have been locked out.... since yesterday msg we are getting when I log in....
Attention Allscripts Clients: Information on Ransomware Attack
We want to ensure all Allscripts clients are aware of an ongoing issue regarding a ransomware attack etc..
— Stacey Norton (@staceyrivermom1) January 19, 2018
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