KLAS: athenahealth, Epic Lead Way for Ambulatory EMR Usability | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

KLAS: athenahealth, Epic Lead Way for Ambulatory EMR Usability

June 6, 2013
by Gabriel Perna
| Reprints

A new report from the Orem, Utah-based KLAS Research indicates that when it comes to usability for ambulatory electronic medical record (EMR) systems, athenahealth (Watertown, Mass.) and Epic Systems (Verona, Wisc.) are the industry’s cream of the crop. The report’s authors found that despite the fact they serve different client types, the two vendors rated high in usability across six different clinical areas.

The report’s authors, who interviewed 163 providers to accumulate its information, found that athenahealth’s ambulatory software as a service (SaaS) solution for various sized practices had the highest rating of usability at go live and current state. The SaaS product, KLAS found, allows for less modification than some would like, but even still, the company had the highest usability in various clinical functions such as physician documentation.

Sixty-nine percent of providers rated athenahealth’s EMR as “ready-to-use” out of the gate, and 85 percent of providers said its usability was high today. “Being rated as the most usable EHR and as the best at driving provider effectiveness and efficiencies, it doesn’t get much better than that,” Jonathan Bush, athenahealth’s CEO, said in a statement.

Epic had moderate to strong usability at go live, but most were happy after the adjustment period. Epic’s system “excels at guiding providers,” the researchers found, and it’s “highly configurable and often customized.”

On the low end of the scale, McKesson had irked more than half of its clients who were unhappy with the go-live usability. Most, the report’s authors found, remained displeased with the product, citing poor code quality and weak support.  

The report mentioned how providers believe that meaningful use requirements distract vendors from developing physician friendly functionality. "The financial investment in EMR technology can be large for providers, but this investment pales in comparison to the outlay in effort providers are making to customize the products to achieve high usability,” stated report author Mark Wagner.

Get the latest information on Health IT and attend other valuable sessions at this two-day Summit providing healthcare leaders with educational content, insightful debate and dialogue on the future of healthcare and technology.

Learn More

Topics

News

Study: EHRs Tied with Lower Hospital Mortality, But Only After Systems Have Matured

Over the past decade, there has been significant national investment in electronic health record (EHR) systems at U.S. hospitals, which was expected to result in improved quality and efficiency of care. However, evidence linking EHR adoption to better care is mixed, according to medical researchers.

Nursing Notes Can Help Predict ICU Survival, Study Finds

Researchers at the University of Waterloo in Ontario have found that sentiments in healthcare providers’ nursing notes can be good indicators of whether intensive care unit (ICU) patients will survive.

Health Catalyst Completes Acquisition of HIE Technology Company Medicity

Salt Lake City-based Health Catalyst, a data analytics company, has completed its acquisition of Medicity, a developer of health information exchange (HIE) technology, and the deal adds data exchange capabilities to Health Catalyst’s data, analytics and decision support solutions.

Advocate Aurora Health, Foxconn Plan Employee Wellness, “Smart City,” and Precision Medicine Collaboration

Wisconsin-based Advocate Aurora Health is partnering with Foxconn Health Technology Business Group, a Taiwanese company, to develop new technology-driven healthcare services and tools.

Healthcare Data Breach Costs Remain Highest at $408 Per Record

The cost of a data breach for healthcare organizations continues to rise, from $380 per record last year to $408 per record this year, as the healthcare industry also continues to incur the highest cost for data breaches compared to any other industry, according to a new study from IBM Security and the Ponemon Institute.

Morris Leaves ONC to Lead VA Office of Electronic Health Record Modernization

Genevieve Morris, who has been detailed to the U.S. Department of Veterans Affairs (VA) from her position as the principal deputy national coordinator for the Department of Health and Human Services, will move over full time to lead the newly establishment VA Office of Electronic Health Record Modernization.