KLAS: athenahealth, Epic Lead Way for Ambulatory EMR Usability | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

KLAS: athenahealth, Epic Lead Way for Ambulatory EMR Usability

June 6, 2013
by Gabriel Perna
| Reprints

A new report from the Orem, Utah-based KLAS Research indicates that when it comes to usability for ambulatory electronic medical record (EMR) systems, athenahealth (Watertown, Mass.) and Epic Systems (Verona, Wisc.) are the industry’s cream of the crop. The report’s authors found that despite the fact they serve different client types, the two vendors rated high in usability across six different clinical areas.

The report’s authors, who interviewed 163 providers to accumulate its information, found that athenahealth’s ambulatory software as a service (SaaS) solution for various sized practices had the highest rating of usability at go live and current state. The SaaS product, KLAS found, allows for less modification than some would like, but even still, the company had the highest usability in various clinical functions such as physician documentation.

Sixty-nine percent of providers rated athenahealth’s EMR as “ready-to-use” out of the gate, and 85 percent of providers said its usability was high today. “Being rated as the most usable EHR and as the best at driving provider effectiveness and efficiencies, it doesn’t get much better than that,” Jonathan Bush, athenahealth’s CEO, said in a statement.

Epic had moderate to strong usability at go live, but most were happy after the adjustment period. Epic’s system “excels at guiding providers,” the researchers found, and it’s “highly configurable and often customized.”

On the low end of the scale, McKesson had irked more than half of its clients who were unhappy with the go-live usability. Most, the report’s authors found, remained displeased with the product, citing poor code quality and weak support.  

The report mentioned how providers believe that meaningful use requirements distract vendors from developing physician friendly functionality. "The financial investment in EMR technology can be large for providers, but this investment pales in comparison to the outlay in effort providers are making to customize the products to achieve high usability,” stated report author Mark Wagner.

Topics

News

Survey: Health IT is Underfunded at European Healthcare Organizations

Health IT is not sufficiently funded and supported at most European healthcare provider organizations, according to an eHealth survey from HIMSS Analytics.

Only 27 Percent of Healthcare Security Execs Confident about Safeguarding Patient Data

Just 27 percent of healthcare security executives have confidence they can safeguard patients’ medical records, even though nearly 80 percent are required to comply with government regulations, according to a recent survey from cybersecurity solutions provider Radware.

FDA Approves First Telehealth-Enabled Cochlear Impact

The U.S. Food and Drug Administration (FDA) approved the first telehealth option to program cochlear implants remotely.

$1 Billion Class Action Lawsuit Filed Against eClinicalWorks

A $1 billion class action lawsuit filed Thursday in the U.S. District Court in the Southern District of New York alleges that electronic health records vendor eClinicalWorks failed “millions of patients by failing to maintain the integrity of patients’ records.”

HHS Secretary Names Three Members to HIT Advisory Committee

The U.S. Department of Health and Human Services (HHS) Acting Secretary Eric D. Hargan named three members to the Health Information Technology Advisory Committee (HITAC), established by the 21st Century Cures Act.

Survey Gauges Health System Preparedness for Quality Payment Program

A new survey indicates that most healthcare organizations are relying on EHRs and population health management solutions for quality performance management. However, survey respondents also report low satisfaction with these solutions, which puts organizations at risk of falling short of their goals for maximizing payment incentives.