KLAS: Competition Between Epic, Cerner Stiffens | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

KLAS: Competition Between Epic, Cerner Stiffens

February 25, 2015
by Rajiv Leventhal
| Reprints

Stiffer competition between key vendors is causing a growing number of providers to be undecided about which electronic medical record (EMR) to purchase, according to a new report from the Orem, Utah-based KLAS research.

For one, the report—"Acute Care EMR Purchasing Plans 2015: New Energy in a More Competitive Market"— found that Epic vs. Cerner decisions are becoming even more competitive for provider organizations. Providers are leaning toward or have already selected Epic by almost 2:1 over Cerner; however, this ratio is down significantly from last year's report. More providers list both Epic and Cerner as being in the running. At the same time, the number of providers who are undecided has almost doubled, making those who are “up for grabs” the largest segment of providers making an EMR decision. Horizon and MEDITECH customers make up the majority of the “up for grabs” segment, according to the research.

"The competition between Epic and Cerner is closer than it has been in years past as customers determine their future purchasing plans. This has left twice as many facilities "up for grabs" as there were last year, “report author Coray Tate said in a statement. "The lion's share of the remaining customer mindshare is split between MEDITECH and McKesson, pretty consistently along partisan lines."

What’s more, Allscripts is the least considered of the go-forward acute care EMRs and is largely overlooked by potential customers. Ironically, the Allscripts customer base is one of the most stable in this report, and users have reported significant improvement in their experience over the past two years. In addition, Sunrise Ambulatory Care is showing signs of being a viable option to address long-standing acute to ambulatory care integration concerns. Progress is still needed with integrated ED, surgery, and revenue cycle solutions, but a new management team and population health strategy are energizing current customers. To date, however, this has not been enough to catch the eye of potential customers, who see Allscripts’ flat market-share growth as a concern, according to the report.

Other findings from the report include:

  • Nearly 40 percent of MEDITECH customers who are not considering an EMR change reported they would change EMRs if they could. Their customers feel stuck.
  • Poor performance over the past few years is impacting both current and potential Paragon customers. Just fewer than 30 percent of customers indicated they are considering a change, up from 18 percent in last year’s report. However, many of these providers are delaying their decision in hopes that McKesson will right the ship.
  • Epic is the only vendor without delivery concerns. For all other vendors, potential customers have significant questions yet to be answered: for Cerner they are around acute care patient accounting and ambulatory practice management; for Allscripts they are around ambulatory integration and overall vendor stability; for MEDITECH, Paragon, and Siemens they are around clinical capabilities and the lack of viable ambulatory solutions. The primary concern about Epic is cost.

Get the latest information on Finance and Revenues and attend other valuable sessions at this two-day Summit providing healthcare leaders with educational content, insightful debate and dialogue on the future of healthcare and technology.

Learn More

Topics

News

Survey: 70% of Providers Using Off-Premises Computing for Some Applications

A survey conducted by KLAS Research found that 70 percent of healthcare organizations have moved at least some applications or IT infrastructure off-premises.

AMIA Warns of Tax Bill’s Impact on Graduate School Programs in Informatics

Provisions in the Republican tax bill that would count graduate student tuition waivers as taxable income would have detrimental impacts on the viability of fields such as informatics, according to the American Medical Informatics Association.

Appalachia Project to Study Relationship Between Increased Broadband Access, Improved Cancer Care

The Federal Communications Commission and the National Cancer Institute have joined forces to focus on how increasing broadband access and adoption in rural areas can improve the lives of rural cancer patients.

Survey: By 2019, 60% of Medicare Revenues will be Tied to Risk

Medical groups and health systems that are members of AMGA (the American Medical Group Association) expect that nearly 60 percent of their revenues from Medicare will be from risk-based products by 2019, according to the results from a recent survey.

83% of Physicians Have Experienced a Cyber Attack, Survey Finds

Eighty-three percent of physicians in a recent survey said that they have experienced some sort of cyber attack, such as phishing and viruses.

Community Data Sharing: Eight Recommendations From San Diego

A learning guide focuses on San Diego’s experience in building a community health information exchange and the realities of embarking on a broad community collaboration to achieve better data sharing.