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KLAS: One in Three Providers Unsatisified with Cardiology IT

June 29, 2010
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A new KLAS report finds that cardiovascular information system (CVIS) software is a major source of frustration for healthcare provider organizations. Thirty percent of respondents are considering replacing their CVIS software because of problems with product functionality and integration.

The report, titled Cardiology IT: Has the industry missed a beat?, is based on interviews with 371 provider organizations that shared their experiences with a dozen CVIS software vendors. With the exception of Digisonics and Phillips, every vendor in the study received a lower client-satisfaction score than they did in the 2009 report, resulting in one of the lowest-rated market segments KLAS monitors.

The KLAS report notes that while providers praise some integrated systems, and recognize others offer broad solutions, few providers can point to any one vendor as delivering an “ultimate package.” Among the 10 vendors fully rated in the KLAS report, Digisonics earned the highest performance score of 83.6 out of 100 with its DigiView product, followed by Philips Xcelera at 75.4 and Merge VERCIS (AMICAS) at 72.3.

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