KLAS Publishes Outsourcing Report | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

KLAS Publishes Outsourcing Report

September 9, 2008
by root
| Reprints

A recent report published by KLAS (Orem, Utah) reviews the IT outsourcing space by measuring outsourcer performance and providing insight into the experiences of the outsourced organizations.

According to the KLAS report, 54 healthcare organizations have either discontinued outsourcing or changed outsourcers. Of these organizations, 76 percent have ceased outsourcing by either bringing everything in-house or reducing to less than 50 percent ITO, while the other 24 percent have changed outsourcers, says the company. In addition, the report indicates that 50 percent of respondents said that expectations not met by the outsourcer were clearly defined in the contract.

Major reasons for discontinuing outsourcing or changing to a different outsourcer include the outsourcer not delivering as expected, higher-than-expected costs, a lack of control, objectives not being aligned, and a poor cultural fit, according to the report.



Anthem to Create Tech Center in Downtown Atlanta

Anthem has announced that its local Atlanta affiliate will build a new technology center downtown where 3,000 multidisciplinary IT professionals will work on innovative projects to help improve the consumer experience.

Healthcare Associations to Congress: Extend MACRA Flexibilities by Three More Years

Several prominent healthcare associations and medical societies have written a letter to leading members of the Committee on Energy and Commerce, proposing to continue current MACRA flexibilities for an additional three years.

HIMSS Issues “Call to Action” on Nationwide Interoperability

The Chicago-based Healthcare Information and Management Systems Society (HIMSS) has issued a “call to action” for the Department of Health and Human Services (HHS) and others to achieve nationwide interoperability.

Delaware’s Nemours Hospital Receives Stage 7 Designation

Nemours Alfred I duPont Hospital for Children, a pediatric hospital located in Wilmington, Del., has been recognized by HIMSS Analytics as a Stage 7 patient care organization.

Survey: Broad Usage of AI in Healthcare Still Two to Five Years Out

Roughly 48 percent of healthcare organizations currently use clinical intelligence solutions, but most healthcare organizations predict broad usage of artificial intelligence won’t happen for another two to five years, according to a HIMSS Analytics 2017 Essentials Brief.

KLAS: Providers’ Needs for Advanced Pop Health Solutions Ramp Up

Provider organizations’ needs in managing population health are as varied as the capabilities of the IT solutions designed to assist them, according to KLAS researchers following a new report.