Report: Hospitals Concerned with Clinical Communication during Patient Discharges | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

Report: Hospitals Concerned with Clinical Communication during Patient Discharges

June 8, 2017
by Rajiv Leventhal
| Reprints

Ninety-five percent of hospitals in a recent survey expressed concerns about communication inefficiencies during the patient discharge process.

The report was issued by Imprivata, a Lexington, Mass.-based healthcare IT security company, in collaboration with the Spyglass Consulting Group, a market strategy firm focused on the mobile technologies and digital health. In February, Spyglass surveyed 20 clinical informatics thought leaders at various hospitals and health systems in the U.S. with the goal to look at specific patient discharge and care coordination workflows where some hospitals have communication inefficiencies and challenges.

Key findings from the report include:

  • Coordinating external resources: 85 percent of hospitals surveyed expressed concerns about the communication challenges with coordinating external community-based resources required to support patients, family members, and caregivers post discharge.
  • Reconciling patient medications: 45 percent of hospitals surveyed expressed concerns about the communication and coordination complexities required to accurately identify and resolve potential conflicts for all patient medications prescribed or taken before, during, and after hospitalization.
  • Collaborating with care team members: 80 percent of hospitals surveyed expressed concerns about the difficulties communicating and collaborating with members of multi-disciplinary teams.
  • Transitioning to another medical service: 65 percent of hospitals surveyed expressed concerns about the communication and coordination complexities involved with efficiently and safely transitioning patients from one medical service to another.
  • Coordinating with ancillary departments: 50 percent of hospitals surveyed expressed concerns about difficulties in communicating with ancillary departments for patient procedures and tests, and then coordinating their transfers.

“For care providers, every second counts and being able to communicate efficiently can make a huge difference in the successful treatment of a patient,” Sean Kelly, M.D., chief medical officer at Imprivata, said in a statement. “The respondents to this survey reiterate an unfortunate truth—some care settings are burdened with outdated, inefficient communications technologies and processes that not only slow down care providers, but also jeopardize the safety of patients. We simply can’t have this in healthcare…”

Get the latest information on Mobile Health and attend other valuable sessions at this two-day Summit providing healthcare leaders with educational content, insightful debate and dialogue on the future of healthcare and technology.

Learn More



David Bates to Receive Glaser Award at UTHealth School of Biomedical Informatics

On Oct. 30, the 2017 John P. Glaser Health Informatics Innovator Award will be presented to patient safety expert David Bates, M.D.

TMCx Digital Health Accelerator Prepares for 2018 Class

TMCx, a digital health accelerator program launched in 2015 by the Texas Medical Center’s Innovation Institute, is seeking applications for its 2018 class of startups.

DoD, Leidos Roll Out MHS Genesis at Madigan Army Medical Center

Madigan Army Medical Center in Takoma, Washington is now the fourth military site to go live with the MHS Genesis electronic health record (EHR) system.

athenahealth to Cut Workforce by 9 Percent, Close Two Offices

athenahealth, the Watertown, Mass.-based electronic health record (EHR) vendor, expects to reduce its workforce by about 9 percent due to an organizational redesign that also involves the closure of two offices.

CISO Survey: End Users See Security as a Hurdle to Innovation

Traditional approaches to security are leading to frustrated users and strained relationships between workers and IT departments, according to the findings of a CISO survey. About three-fourths (74 percent) of CISOs say end users are frustrated that security disrupts productivity and 81 percent say end users see corporate security policies as a hurdle to innovation.

Michigan HIE Implementing Alerts for Social Determinants of Health

Great Lakes Health Connect (GLHC), Michigan’s health information exchange (HIE), is partnering with health IT solutions company Holon Solutions to enable alerts that address patients’ physical, mental and social determinants of health.