Survey: Cerner, Allscripts, CPSI Top Ranked Vendors in EHR Market | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

Survey: Cerner, Allscripts, CPSI Top Ranked Vendors in EHR Market

March 20, 2015
by Gabriel Perna
| Reprints
Cerner, Allscripts, and CPSI were the top ranked vendors in a survey of electronic health record (EHR) end users from Black Book Market Research.
 
The annual EHR user poll from the research firm revealed that Allscripts (Chicago-based), Cerner (Kansas City-based), and CPSI (Mobile, Ala.-based) were the top vendors according to their users in the inpatient hospital markets of 250-plus beds, 100-250 beds, and under 100 beds respectively. All three vendors were in these top spots last year, for Cerner and CPSI its been their fifth year in a row each in their market. 
 
For the under 100 bed market, CPSI received more than 90 percent satisfaction rating from nurses and clinicians and a 95 percent satisfaction rating from IT and financial leaders. For the 100-250 bed market, Cerner topped 90 percent in satisfaction ratings for both clinical and administrative personnel. The company also topped the "Hospital corporations, groups and chains" category. In the 250-plus beds market, Allscripts had an 83 percent satisfaction rating from the clinical side and a 92 percent satisfaction rating from IT/financial leaders.
 
The survey also revealed some of the divided feelings between end users and IT leaders over the EHR system. While 74 percent of technology leaders say the nurses had input in their EHR decisions, only 14 percent of nurses surveyed felt they had been involved. Nearly 70 percent of IT leaders say that the nurses' complaints are because of changes made to the system after it was implemented. 
 
The results of the survey also revealed that a good chunk of IT leaders, 19 percent, feel their EHR system is not a good fit for their organization. "Hospitals and their network affiliates find themselves trapped with an EHR system that does not and/or will not meet their foreseeable organizational needs,” Doug Brown, managing partner of Black Book, said in a statement.
 
The reasons for this include the vendor overselling system capabilities or mismatching functionalities to the hospital situation (65 percent), the EHR vendor cannot or will not flex to meet the hospital’s interoperability goals (81 percent), and the vendor is considerably more draining to hospital bottom line than anticipated with unexpected cost overruns and required add-ons to systems (90 percent). 
 
For the survey, 5,000 hospital EHR technology staff ballots and 14,000 nursing users were surveyed by Black Book representing 702 hospitals, in several polls conducted from August 2014 to February 2015.  
 

 

Topics

News

NewYork-Presbyterian, Walgreens Partner on Telemedicine Initiative

NewYork-Presbyterian and Walgreens are collaborating to bring expanded access to NewYork-Presbyterian’s healthcare through new telemedicine services, the two organizations announced this week.

ONC Releases Patient Demographic Data Quality Framework

The Office of the National Coordinator for Health IT (ONC) developed a framework to help health systems, large practices, health information exchanges and payers to improve their patient demographic data quality.

AMIA, Pew Urge Congress to Ensure ONC has Funding to Implement Cures Provisions

The Pew Charitable Trusts and the American Medical Informatics Association (AMIA) have sent a letter to congressional appropriators urging them to ensure that ONC has adequate funding to implement certain 21st Century Cures Act provisions.

Former Michigan Governor to Serve as Chair of DRIVE Health

Former Michigan Governor John Engler will serve as chair of the DRIVE Health Initiative, a campaign aimed at accelerating the U.S. health system's transition to value-based care.

NJ Medical Group Launches Statewide HIE, OneHealth New Jersey

The Medical Society of New Jersey (MSNJ) recently launched OneHealth New Jersey, a statewide health information exchange (HIE) that is now live.

Survey: 70% of Providers Using Off-Premises Computing for Some Applications

A survey conducted by KLAS Research found that 70 percent of healthcare organizations have moved at least some applications or IT infrastructure off-premises.