Survey: A Quarter of Healthcare Providers Making Strides with Virtual Care Programs | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

Survey: A Quarter of Healthcare Providers Making Strides with Virtual Care Programs

May 12, 2016
by Heather Landi
| Reprints

About a quarter of healthcare providers report that their telemedicine and telehealth programs are financially sustainable and are improving efficiency, patient volumes and loyalty by filling gaps in medical specialties or helping chronically ill patients, according a poll from KPMG LLP.

KPMG, an audit, tax and advisory firm, polled 120 professionals working for healthcare providers about virtual care.  However, the vast majority of the respondents—75 percent—reported that their organizations are still in the early stages of implementing a virtual care program or have not embarked on a program incorporating virtual care. Specifically, about 35 percent of respondents said they have not yet started a program incorporating virtual care, and the remaining 40 percent are in early stages.

The survey results identified the biggest drivers for expediting adoption of virtual care. Almost 30 percent of survey participants identified increasing patient volumes and loyalty as one key driver; along with care coordination of high-risk patients (17 percent), reduce costs for access to medical specialists (17 percent), meaningful use and payer incentives for adoption (13 percent) and patient requests/consumer demand (13 percent).

There continue to be significant challenges to implementing virtual care, according to healthcare providers who participated in the survey, such as maintaining a sustainable business model and regulatory compliance and risk concerns. In addition, 19 percent cited too many other technological priorities and 18 percent cited challenges related to organizational readiness to implement new services/technology.

“Healthcare providers need to think of virtual care as a means to improve patient access and provider efficiency, especially as value-based contracts and other reimbursement incentives gain a greater share of revenue, while meeting patient care needs by filling gaps for key medical specialties,” Richard Bakalar, M.D., managing director at KPMG and a member of the firm’s Global Healthcare Center of Excellence. “Telehealth is rapidly evolving beyond urgent care and is increasingly used for follow up visits and helping chronically ill patients connect with their doctor online. Health plans and government payers are seeing the value from the technology and enhancing reimbursement for virtual care.”


Get the latest information on Health IT and attend other valuable sessions at this two-day Summit providing healthcare leaders with educational content, insightful debate and dialogue on the future of healthcare and technology.

Learn More



Boston Children's Accelerates Data-Driven Approach to Clinical Research

In an effort to bring a more data-driven approach to clinical research, Boston Children’s Hospital has joined the TriNetX global health research network.

Paper Records, Films Most Common Type of Healthcare Data Breach, Study Finds

Despite the high level of hospital adoption of electronic health records and federal incentives to do so, paper and films were the most frequent location of breached data in hospitals, according to a recent study.

AHA Appoints Senior Advisor for Cybersecurity and Risk

The American Hospital Association (AHA) has announced that John Riggi has joined the association as senior advisor for cybersecurity and risk.

Report: Healthcare Accounted for 45% of All Ransomware Attacks in 2017

Healthcare fell victim to more ransomware attacks than any other industry in 2017, according to a new report from global cybersecurity insurance company Beazley.

Study: Use of EHRs Does Not Reduce Administrative Costs

A recent study by Duke University and Harvard Business School researchers found that costs for processing a single bill ranged from $20 for a primary care visit to $215 for an inpatient surgical procedure, or up to 25 percent of revenue.

Kibbe to Step Down as CEO of DirectTrust

David Kibbe, M.D., M.B.A., announced he would step down as president and CEO of DirectTrust at the end of the year.