Virtual Visits Cut NewYork-Presbyterian ER Wait Times | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

Virtual Visits Cut NewYork-Presbyterian ER Wait Times

July 31, 2017
by David Raths
| Reprints
Mobile unit brings specialized care to patients who may be having a stroke

With the rollout of a Telehealth Express Care virtual visit service, NewYork-Presbyterian (NYP) Hospital says emergency room wait times at its Weill Cornell Medical Center have been cut in half.

Average ER wait times for low-acuity patients used to mean a 2- or 2.5-hour wait, but now the Express Care Service can get patients from arrival to discharge in 35 to 40 minutes.

Virtual visits take place in private rooms and feature a webcam/monitor that helps to expedite emergency room care for patients with minor ailments, such as wound checks, upper respiratory infections, contusions, suture removals and simple rashes, instead of only relying on traditional low-acuity care, according to NYP.

After virtual visit, patients are promptly given discharge instructions, allowing them to avoid a lengthy checkout process. As of June 2017, approximately 2,800 patients have used this service.

NYP also has created an OnDemand Virtual Urgent Care App, which allows patients to see a board-certified physician from home via live videoconference.

In another innovation related to emergency care, last fall NYP rolled out a Mobile Stroke Treatment Unit (MSTU), an emergency vehicle specially equipped to provide immediate, specialized care to patients who may be having a stroke.

Staffed by a team of two paramedics from the Regional Emergency Medical Services Council of New York City, a computed tomography (CT) technologist and a neurologist, the MSTU is designed to significantly reduce the time from the onset of symptoms to the delivery of care, a crucial factor in improving stroke outcomes.

The unit also contains equipment and medications specific to diagnosing and treating strokes, including a medication called tPA, which dissolves the clot and improves blood flow to the part of the brain being deprived of blood in the event of an ischemic stroke. It is complete with a portable CT scanner that can image the patient’s brain on the spot to detect if the patient is having a stroke. The CT scan is then wirelessly transmitted to NewYork-Presbyterian, where it is evaluated by a neuroradiologist.

NYP is researching the impact of the MSTU on patient outcomes at 90 days; the percentage of patients treated on the MSTU who made a full recovery compared with those delivered by standard EMS transport; and the overall cost of care.

 

 

 

 

 

2018 Philadelphia Health IT Summit

Renowned leaders in U.S. and North American healthcare gather throughout the year to present important information and share insights at the Healthcare Informatics Health IT Summits.

May 21 - 22, 2018 | Philadelphia

Topics

News

Study will Leverage Connecticut HIE to Help Prevent Suicides

A new study will aim to leverage CTHealthLink, a physician-led health information exchange (HIE) in Connecticut, to help identify the factors leading to suicide and to ultimately help prevent those deaths.

Duke Health First to Achieve HIMSS Stage 7 Rating in Analytics

North Carolina-based Duke Health has become the first U.S. healthcare institution to be awarded the highest honor for analytic capabilities by HIMSS Analytics.

NIH Releases First Dataset from Adolescent Brain Development Study

The National Institutes of Health (NIH) announced the release of the first dataset from the Adolescent Brain Cognitive Development (ABCD) study, which will enable scientists to conduct research on the many factors that influence brain, cognitive, social, and emotional development.

Boston Children's Accelerates Data-Driven Approach to Clinical Research

In an effort to bring a more data-driven approach to clinical research, Boston Children’s Hospital has joined the TriNetX global health research network.

Paper Records, Films Most Common Type of Healthcare Data Breach, Study Finds

Despite the high level of hospital adoption of electronic health records and federal incentives to do so, paper and films were the most frequent location of breached data in hospitals, according to a recent study.

AHA Appoints Senior Advisor for Cybersecurity and Risk

The American Hospital Association (AHA) has announced that John Riggi has joined the association as senior advisor for cybersecurity and risk.