Utah Hospital System Adds Physician Review Tool | Healthcare Informatics Magazine | Health IT | Information Technology Skip to content Skip to navigation

Utah Hospital System Adds Physician Review Tool

December 10, 2012
by Gabriel Perna
| Reprints

The University of Utah Health Care, a four-hospital, 10-clinic health system, announced it has added an online tool that allows patients to score their satisfaction with their physicians. The physicians will be ranked on 40,000 patient surveys based on nine questions. Utah Health Care claims it is the first system in the nation to do something like this.

 “It’s clear patients and consumers making health care decisions want online access to trusted reviews from their peers. The ratings give visitors a powerful tool to make informed decisions about our physicians and providers,” Thomas Miller, M.D., chief medical officer for University of Utah Health Care, said in a statement.

The nine questions will cover topics such as how long a patient waited, how the doctor explained a condition, how concerned the doctor was for the patient's condition/illnesses, and how much time they spent with the doctor.  The rankings will be similar to how restaurants are ranked on Yelp, with a five-star system separating the physicians. The stars will be calculated on a physician’s mean score provided on the survey, the health system announced. There will also be a chance to patients to post comment, but each will be reviewed before being posted and edited to remove information that might identify a patient or be considered libelous or slanderous.

 “The majority of our patients are very generous with their comments, clearly articulating the value we provide. We understand transparency is the expectation for online rankings, and critical comments are not edited or removed,” Miller said.

The health system’s patient satisfaction survey is administered by Press Ganey, an Indiana-based consulting firm, and came from looking at various third-party sites. Miller says the idea of posting the data came after evaluating physician reviews on independent third party sites.

Get the latest information on Health IT and attend other valuable sessions at this two-day Summit providing healthcare leaders with educational content, insightful debate and dialogue on the future of healthcare and technology.

Learn More



MGMA: Physician Compensation Data Illustrates Nationwide PCP Shortage

Primary care physicians’ compensation rose by more than 10 percent over the past five years, representing an increase which is nearly double that of specialty physicians’ compensation over the same period, according to the Medical Group Management Association (MGMA).

Circulation, Buoy Health Collaborate on Integrated Platform for Patient Transportation

Boston-based startup Circulation Health, a ride-ordering exchange that coordinates medical transportation logistics using Lyft and other transportation partners, is partnering with Buoy Health, also based in Boston, to integrate their platforms to provide patients with an end-to-end healthcare experience.

HITRUST Provides NIST Cybersecurity Framework Certification

The Health Information Trust Alliance (HITRUST), security and privacy standards development and accreditation organization, announced this week a certification program for the National Institute of Standards and Technology's (NIST) Cybersecurity Framework (Framework).

Report: Interoperability in NHS England Faces Similar Barriers as U.S. Healthcare

Electronic patient record interoperability in NHS England is benefiting patient care, but interoperability efforts are facing barriers, including limited data sharing and cumbersome processes falling outside of the clinician workflow, according to a KLAS Research report.

Geisinger National Precision Health Hires Illumina Exec to Lead Business Development

Integrated health system Geisinger has hired a high-profile genetic counselor to head up business development for Geisinger National Precision Health, which was created to extend the Geisinger model on the national scene.

$30M VC Fund Launched to Spur Innovation in Cardiovascular Care

The American Heart Association, together with Philips and UPMC, has announced the launch of Cardeation Capital, a $30 million collaborative venture capital fund designed to spur healthcare innovation in heart disease and stroke care.